Answers to Frequently Asked Questions
FAQs
Prospective Member FAQs
We believe our estate vineyards are the best sources for Willamette Valley Pinot Noir, Chardonnay, and Syrah. Our hand-crafted wines do not come from large-scale industrial manufacturing, but from a natural, smaller, and simpler process marrying artisan to agriculture. The vision for the Bergström Wine Club has always been one that resembles a farm share or community-supported agriculture (CSA) program. Membership ensures access to our portfolio of highly rated and small- production wines. Membership also comes with a generous benefits package.
- First access to all wines and exclusive access to certain wines
- Customizable allocations
- Member savings on all wine purchases.
- Shipping promotions based on membership level. Premiere members receive complimentary ground shipping!
- Club Member visits to our estate
- Complimentary “casual” club visit OR
- Fully hosted and guided experience at special club member pricing. See our EXPERIENCES page for the most up-to-date information about tastings.
Winter – January/February
Spring – April/May
Fall – September/October
You will receive an email to the email address on file with the details of each release and an invitation to customize/finalize your selections.
- Premiere Club – (12) bottles + (1) 1.5L Magnum bottle/3 times per year
- Quintessence Club – (6) bottles/3 times per year
- Magnum Club – (2) 1.5L Magnum bottles/3 times per year
Yes! Approximately one week before your club allocation is processed, you will receive a club allocation notice email detailing your allocation and containing a prompt to log into your account where you can finalize your selections and/or add additional bottles.
Of course! We want to ensure that all members receive their ideal club allocation and get the most out of their membership. To confirm your preferences, our wine club manager will follow up with you via email shortly after you become a member.
Do you like to think outside of the box and want to blaze your own membership trail? Please email , so we can customize a perfect solution!
We also understand that preferences develop over time. To accommodate a changing palate, you can always adjust your membership during your tenure.
As a Bergström Wines member, you will receive access to the full portfolio of our wines. Member releases are centered around our single-vineyard and estate Pinot Noir and Chardonnay selections from the Willamette Valley, with the occasional opportunity to receive gargantua Syrah. You will also have final say on each release. Before your installment is processed, you will have the opportunity to customize your selection so it matches your personal taste, cellar goals, and preferences. If you have permanent preferences, we are happy to apply those to your membership as well.
Our club members enjoy member pricing on all wine purchases. This includes club member allocations as well as any additional wine purchases. Your specific savings depends on club member level.
- Premiere Club – 20% Savings
- Quintessence Club – 15% Savings
- Magnum Club – 15% Savings
Additional savings opportunities are available throughout the year!
Here are our average allocation prices by member level, as of 2026.
- Premiere Club – $1,400-$1,700 per allocation (3/year)
- Quintessence Club – $600-$750 per allocation (3/year)
- Magnum Club – $500-$600 per allocation (3/year)
- Classics Club – $450-$550 per allocation (3/year)
There are no enrollment or annual fees.
Each club cycle begins with a notification email and a one-week customization period. You may process your customized order at any time during that week. If you choose to not customize your allocation, the default allocation will be processed to the card on file at the end of the customization period.
Wines purchased and shipped prior to de-activation are not refundable.
Shipping timing depends on the weather and the safest available route to your destination. During favorable weather months, Bergström Wines typically ships club releases within a few weeks of billing. During periods of extreme heat, cold, or unpredictable weather, we may hold shipments until a safer shipping window becomes available. Shipping wine requires care, and our team considers available shipping methods, destination state requirements, and weather patterns before releasing your order. We are happy to provide complimentary cellaring at the winery to help protect your wines until conditions allow them to travel safely.
Bergström Wines is able to ship to most states within the United States. At this time, we are unable to ship to Kentucky, Mississippi, Utah, or West Virginia. Because each state has its own wine shipping laws and requirements, certain restrictions may still apply depending on your location. Our team is happy to help you navigate the details, so please email if you are running into issues or would like to confirm shipping logistics. International shipping is handled on a case-by-case basis. Please contact us directly, and we will be happy to explore what may be possible.
We ship via UPS and/or FedEx to most states. We also partner with Vinum55, a white-glove, climate-controlled delivery company that services most major urban areas in Arizona and Texas for year-round, worry-free shipping.
You can find tracking information by logging in to your Bergström Wines account at bergstromwines.com/profile/login and navigating to the Orders section. Tracking information is uploaded as soon as your shipment receives its first scan from the carrier. For certain states and shipping methods, tracking can occasionally be a bit more complicated. If you do not see tracking information where you expect it, please contact us at , and our team will be happy to provide the latest details on your shipment.
Yes! We offer Will Call at our “Ekollon” estate in Dundee 7 days a week. We are often quite busy hosting tastings, so we kindly request you make an appointment to pick up. We will ensure your wine is packed and ready for your arrival. Pickup appointments can be made here or by calling 503-554-0468.
We will cellar your Will Call order for up to 6 months before reaching out to make arrangements.
Club members enjoy two types of tasting benefits. Casual club visits are complimentary and available for parties of up to 4 people. Our elevated, hosted tastings are offered with special club member pricing. See our EXPERIENCES page for the most up-to-date information about tastings.
All tastings require a reservation.
Of course! A Bergström Wines membership can make a wonderful gift for someone who loves Willamette Valley wine. Because gift memberships often include special details, we recommend emailing with what you have in mind. Our team will help ensure the membership is set up properly, including the recipient’s information, shipping details, timing, and any preferences you would like us to note.
Yes. Multiple people may share one Bergström Wines membership, though we are not able to split a single release shipment between multiple addresses. We can keep multiple addresses on file and help toggle between them for different releases as needed. Because the logistics of a shared membership are often unique, we recommend emailing so our team can help make sure your membership is set up in the way that works best for everyone involved.
That depends on how you would like the gift membership to be arranged. This is one of the reasons we recommend starting by emailing before setting up a gift membership. Our team can help tailor the experience to match your preferences and your recipient’s preferences, including who receives membership notifications, release details, tasting notes, and other communications.
Yes. We are happy to help include a gift message or card with your Bergström Wines gift membership whenever possible. Because every gift is a little different, we recommend emailing with the details of what you have in mind. Our team will help make sure the presentation, message, and timing are handled as thoughtfully as possible.
Membership begins with a one year commitment and automatically renews annually.
We hope you receive years of enjoyment as a part of our member family. However, we understand that circumstances change and therefore, you may de-activate your membership at any time after your first anniversary.
Early cancellation is subject to a $200 cancellation charge.
Current Member FAQs
***Please Note: Updates to your billing, shipping, or contact information will NOT automatically apply to pending club allocations, unshipped purchases, or purchases currently in transit. In these situations, please reach out as soon as possible by emailing , calling 503-554-0463, or by texting us at 503-837-2665 so we can best accommodate any necessary changes.
Please click here to login to your account. Once you are inside the Member Dashboard:
- To edit your addresses, click the ADDRESSES tab.
- Then, navigate to the CLUB MEMBERSHIPS tab and ensure the correct address is reflected in your membership as well.
Please click here to login to your account. Once you are inside the Member Dashboard, click the CREDIT CARD tab. This will prompt you to update your card on file.
If your card is declined during a Bergström Wines membership release, you can log in to your account to update your payment information at any time. Our team will also reach out to you promptly with simple ways to update your card and complete your release. We want to make the process as easy as possible and ensure you do not miss access to your member wines.
We always look forward to hosting our club members! To ensure that you receive exceptional service, we host tastings by appointment only. Please navigate to our APPOINTMENTS page to request your appointment, by calling 503-554-0468, or texting 503-837-2665.
We are unable to offer any walk-in tastings. Please request your appointment in advance.
We hope you will have the opportunity to enjoy our wines at each stage of their development in bottle. As Caroline Bergström will say: “There is a reason why wine is sold in cases!”
We craft wines that are vibrant and ready-to-drink upon release! There is a lot to love about young wines!
We also love our wines with some age! We have found that most of our wines begin to reach their secondary phase of development after approximately seven years of bottle ageing. That is why our annual library release celebrates the vintage seven years prior.
There will always be variation in our recommended drinking schedules from vintage to vintage and from cuvée to cuvée. That is part of what makes wine engaging and irresistible. Josh Bergström prepared this helpful vintage guide. Please do not hesitate to email us at with any specific questions.
Our club members are our best ambassadors. We invite you to share the one-time-use promo code MEMBER4ADAY with your friends and family so they can enjoy your club pricing on their first purchase.
We are always grateful when our members introduce friends, family, and fellow wine lovers to Bergström Wines. Our referral opportunities may change from time to time, so we recommend emailing if you have someone in mind. That allows our team to make the connection personally and help create a special experience for your referral.
Of course! Once we announce your allocation via email, you will be able to log into your account and customize your club allocation. There will be an up-to-date list of available wines available to add. Not seeing the bottle you wanted? Email us at , give us a call at 503-554-0463, or text us at 503-837-2665 and we will help to assemble the perfect allocation!
As a club member, you receive first access to our small production wines before we release them to our general mailing list. Club allocations are charged in advance of shipping to secure these wines before they sell out. A delay between charging and shipping allows us to navigate any potential weather challenges. A detailed shipping schedule is contained in your club allocation confirmation.
If you have specific shipping requests, please contact us by emailing , calling 503-554-0463, or texting us at 503-837-2665.
It is of utmost importance that you receive your wine in pristine condition. Wine is a perishable good and its integrity is affected by exposure to hot or cold temperatures. When determining shipping schedules, we monitor the weather at point of origin, along the predicted transit route, and at the destination.
If these weather conditions are not conducive to shipping your wine, you will be immediately notified of a hold and presented with alternatives. If you are inquiring about a specific shipment, please contact us by emailing , calling 503-554-0463, or texting us at 503-837-2665.
If you need to adjust shipping details after departure, we will do our best to accommodate. Please give us a call at 503-554-0463 or email as soon as possible. Please refer to our shipping policy here for change fees.
Yes! We offer Will Call at our “Ekollon” estate in Dundee 7 days a week. We are often quite busy hosting tastings, so we kindly request you make an appointment to pick up. We will ensure your wine is packed and ready for your arrival. Pickup appointments can be made here or by calling 503-554-0468.
We will cellar your Will Call order for up to 6 months before reaching out to make arrangements.
We do not have a strict time limit for members to pick up wines held at the winery. We are happy to provide short-term cellaring when needed, especially when you are waiting to pick up multiple releases together or planning a future visit to the Willamette Valley. That said, Bergström Wines is not intended to serve as a permanent wine storage solution. If you have a significant amount of wine accumulating on site, our team will reach out to help arrange the best plan for getting your wines to you safely and conveniently.
We have a 100% quality guarantee for wines shipped in accordance with our shipping policies. Bergström Wines is not liable for wine shipped on weather-release (see shipping policies).
In the unlikely case that you receive a bottle that was broken during transit or delivery, please contact us at or 503-554-0463 within 48 hours of receipt so that we can initiate a claim with the shipping company. Please keep the packaging and its contents exactly as you found them
and send photo evidence of the damage to the email address above. Depending on the nature of the damage, we may arrange to have the wine picked up from the delivery location.
Email is our most important method of communication. You will receive club allocation notices, order confirmations, and tracking information via email. If you have not received any emails recently, our messages may be going to your spam folder. To ensure that you receive our communication, please whitelist all email addresses ending in @bergstromwines. Click here for our “how-to-whitelist-an-email-address” guide!
Yes. We understand that timing matters, and Bergström Wines members may skip or delay a shipment on an occasional basis. If you find that you need to skip multiple releases, our team will be happy to connect with you about your membership. In many cases, we can help adjust your preferences or membership level so your releases better align with your taste, cellar needs, and desired cadence.