Answers to Frequently Asked Questions
FAQs
Prospective Member FAQs
We believe our estate vineyards are the best sources for Willamette Valley Pinot Noir, Chardonnay, and Syrah. Our hand-crafted wines do not come from large-scale industrial manufacturing, but from a natural, smaller, and simpler process marrying artisan to agriculture. The vision for the Bergström Wine Club has always been one that resembles a farm share or community-supported agriculture (CSA) program. Membership ensures access to our portfolio of highly rated and small- production wines. Membership also comes with a generous benefits package.
- First access to all wines and exclusive access to certain wines
- Customizable allocations
- Member savings on all wine purchases.
- Shipping promotions based on membership level. Premiere members receive complimentary ground shipping!
- Club Member visits to our estate
- Complimentary “casual” club visit OR
- Fully hosted and guided experience at special club member pricing. See our EXPERIENCES page for the most up-to-date information about tastings.
Winter – January/February
Spring – April/May
Fall – September/October
- Premiere Club – (12) bottles + (1) 1.5L Magnum bottle/3 times per year
- Quintessence Club – (6) bottles/3 times per year
- Magnum Club – (2) 1.5L Magnum bottles/3 times per year
Yes! Approximately one week before your club allocation is processed, you will receive a club allocation notice email detailing your allocation and containing a prompt to log into your account where you can finalize your selections and/or add additional bottles.
Of course! We want to ensure that all members receive their ideal club allocation and get the most out of their membership. To confirm your preferences, our wine club manager will follow up with you via email shortly after you become a member.
Do you like to think outside of the box and want to blaze your own membership trail? Please email , so we can customize a perfect solution!
We also understand that preferences develop over time. To accommodate a changing palate, you can always adjust your membership during your tenure.
Our club members enjoy member pricing on all wine purchases. This includes club member allocations as well as any additional wine purchases. Your specific savings depends on club member level.
- Premiere Club – 20% Savings
- Quintessence Club – 15% Savings
- Magnum Club – 15% Savings
Additional savings opportunities are available throughout the year!
Here are our average allocation prices by member level, as of 2022.
- Premiere Club – $1,300-$1,500 per allocation (3/year)
- Quintessence Club – $550-$650 per allocation (3/year)
- Magnum Club – $375-$500 per allocation (3/year)
- Classics Club – $375-$425 per allocation (3/year)
There are no enrollment or annual fees.
Each club cycle begins with a notification email and a one-week customization period. You may process your customized order at any time during that week. If you choose to not customize your allocation, the default allocation will be processed to the card on file at the end of the customization period.
Wines purchased and shipped prior to de-activation are not refundable.
We ship via UPS and/or FedEx to most states. We also partner with Vinum55, a white-glove, climate-controlled delivery company that services most major urban areas in Arizona and Texas for year-round, worry-free shipping.
Yes! We offer Will Call at our “Ekollon” estate in Dundee 7 days a week. We are often quite busy hosting tastings, so we kindly request you make an appointment to pick up. We will ensure your wine is packed and ready for your arrival. Pickup appointments can be made here or by calling 503-554-0468.
We will cellar your Will Call order for up to 6 months before reaching out to make arrangements.
Club members enjoy two types of tasting benefits. Casual club visits are complimentary and available for parties of up to 4 people. Our elevated, hosted tastings are offered with special club member pricing. See our EXPERIENCES page for the most up-to-date information about tastings.
All tastings require a reservation.
Membership begins with a one year commitment and automatically renews annually.
We hope you receive years of enjoyment as a part of our member family. However, we understand that circumstances change and therefore, you may de-activate your membership at any time after your first anniversary.
Early cancellation is subject to a $200 cancellation charge.
Current Member FAQs
***Please Note: Updates to your billing, shipping, or contact information will NOT automatically apply to pending club allocations, unshipped purchases, or purchases currently in transit. In these situations, please reach out as soon as possible by emailing , calling 503-554-0463, or by texting us at 503-837-2665 so we can best accommodate any necessary changes.
Please click here to login to your account. Once you are inside the Member Dashboard:
- To edit your billing address, click the PROFILE tab.
- To edit your shipping address, click the CLUB MEMBERSHIPS tab.
Please click here to login to your account. Once you are inside the Member Dashboard, click the CREDIT CARD tab. This will prompt you to update your card on file.
We always look forward to hosting our club members! To ensure that you receive exceptional service, we host tastings by appointment only. Please navigate to our EXPERIENCES page to request your appointment, by calling 503-554-0468, or texting 503-837-2665.
We are unable to offer any walk-in tastings. Please request your appointment in advance.
We hope you will have the opportunity to enjoy our wines at each stage of their development in bottle. As Caroline Bergström will say: “There is a reason why wine is sold in cases!”
We craft wines that are vibrant and ready-to-drink upon release! There is a lot to love about young wines!
We also love our wines with some age! We have found that most of our wines begin to reach their secondary phase of development after approximately seven years of bottle ageing. That is why our annual library release celebrates the vintage seven years prior.
There will always be variation in our recommended drinking schedules from vintage to vintage and from cuvée to cuvée. That is part of what makes wine engaging and irresistible. Josh Bergström prepared this helpful vintage guide. Please do not hesitate to email us at with any specific questions.
Our club members are our best ambassadors. We invite you to share the one-time-use promo code MEMBER4ADAY with your friends and family so they can enjoy your club pricing on their first purchase.
Of course! Once we announce your allocation via email, you will be able to log into your account and customize your club allocation. There will be an up-to-date list of available wines available to add. Not seeing the bottle you wanted? Email us at , give us a call at 503-554-0463, or text us at 503-837-2665 and we will help to assemble the perfect allocation!
As a club member, you receive first access to our small production wines before we release them to our general mailing list. Club allocations are charged in advance of shipping to secure these wines before they sell out. A delay between charging and shipping allows us to navigate any potential weather challenges. A detailed shipping schedule is contained in your club allocation confirmation.
If you have specific shipping requests, please contact us by emailing , calling 503-554-0463, or texting us at 503-837-2665.
It is of utmost importance that you receive your wine in pristine condition. Wine is a perishable good and its integrity is affected by exposure to hot or cold temperatures. When determining shipping schedules, we monitor the weather at point of origin, along the predicted transit route, and at the destination.
If these weather conditions are not conducive to shipping your wine, you will be immediately notified of a hold and presented with alternatives. If you are inquiring about a specific shipment, please contact us by emailing , calling 503-554-0463, or texting us at 503-837-2665.
If you need to adjust shipping details after departure, we will do our best to accommodate. Please give us a call at 503-554-0463 or email as soon as possible. Please refer to our shipping policy here for change fees.
Yes! We offer Will Call at our “Ekollon” estate in Dundee 7 days a week. We are often quite busy hosting tastings, so we kindly request you make an appointment to pick up. We will ensure your wine is packed and ready for your arrival. Pickup appointments can be made here or by calling 503-554-0468.
We will cellar your Will Call order for up to 6 months before reaching out to make arrangements.
We have a 100% quality guarantee for wines shipped in accordance with our shipping policies. Bergström Wines is not liable for wine shipped on weather-release (see shipping policies).
In the unlikely case that you receive a bottle that was broken during transit or delivery, please contact us at or 503-554-0463 within 48 hours of receipt so that we can initiate a claim with the shipping company. Please keep the packaging and its contents exactly as you found them
and send photo evidence of the damage to the email address above. Depending on the nature of the damage, we may arrange to have the wine picked up from the delivery location.
Email is our most important method of communication. You will receive club allocation notices, order confirmations, and tracking information via email. If you have not received any emails recently, our messages may be going to your spam folder. To ensure that you receive our communication, please whitelist all email addresses ending in @bergstromwines. Click here for our “how-to-whitelist-an-email-address” guide!